Contact Us — Support & Inquiries
Order help • Tracking • Packaging checks • General information • Rx-only, label-first
Important: We provide educational and order-support information only. We do not provide medical advice, dosing schedules,
or individualized treatment guidance. For medical questions, consult a licensed clinician and your local approved leaflet.
or individualized treatment guidance. For medical questions, consult a licensed clinician and your local approved leaflet.
🔎 Quick Links
📝 Inquiry Form
Open the inquiry form
Use our form to request order support, tracking checks, and verified leaflet links (where available).
Please avoid sharing sensitive medical information.
Please avoid sharing sensitive medical information.
Recommended: Order ID • Destination country • Tracking ID (if any)
What to include (for faster help)
- Order ID and your destination country
- Tracking ID (if your order has shipped)
- Short description of the issue (1–3 lines)
- If packaging verification: photos (see checklist below)
Please do not send payment card details or private medical records.
📦 Order & Tracking Help
If you need an update, include your Order ID and (if available) your Tracking ID.
Tracking can pause during carrier handoffs, customs processing, or final-mile delivery.
If your tracking has not moved for an extended period, send us the latest tracking screenshot and we’ll check the carrier status.
Common requests
- Order confirmation resend
- Address correction (only before dispatch)
- Tracking / delivery status check
- Customs hold guidance (general)
Typical reasons for delays
- Carrier handoff / scanning delay
- Customs processing
- Local post backlog
- Incorrect address formatting
Delivery estimates are not guarantees and vary by destination and carrier performance.
✅ Packaging & Authenticity Checks
Packaging photo checklist
- Outer box: front + back
- Blister/strip: both sides
- Batch/Lot number and Expiry close-up
- Manufacturer panel (name/address) close-up
- Any QR/serial sticker panel (if present)
If anything looks unusual, do not use it and request a verification review.
What we can verify
We can help you review packaging consistency (batch/expiry format, print quality, seals, manufacturer panel)
and provide official leaflet references where available.We cannot confirm clinical suitability or provide dosing/treatment instructions.
and provide official leaflet references where available.We cannot confirm clinical suitability or provide dosing/treatment instructions.
🩺 Medical Disclaimer
Prescription-only medicines must be used under clinician supervision and according to locally approved labeling.
This contact page supports general information requests and order-related inquiries.
If you experience severe symptoms (e.g., chest pain, fainting, serious allergic reaction), seek urgent medical care.
For non-urgent concerns, consult your clinician and report suspected adverse reactions to your local regulator where appropriate.
❓ Need more answers?
Visit our FAQ for common questions about orders, shipping, authenticity checks, privacy, and payments.